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IrisAgent Helpdesk

Answer customers from IrisAgent: live chat, email replies, and WhatsApp in one Conversations inbox.

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What is IrisAgent?

IrisAgent automates customer support with AI answers, tagging, and workflows. Its AI agents work across chat, email, and voice, and learn from your existing tickets and knowledge. IrisAgent AI agents improve resolution times by 10x, deflect over 50% of chats, tickets, and calls, and reduce escalations by 60%, with accurate answers and no hallucinations.

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AI agents and copilots

  • Answer common, repetitive tickets automatically with IrisGPT, which searches your knowledge and past tickets.
  • Suggest responses to agents based on similar solved tickets and knowledge base articles.
  • Automate “how to” tickets with no-code tools, and trigger workflows from AI tags.
  • Route tickets to the right agent by domain and expertise.
  • Prioritize tickets by urgency and business impact.
  • Detect sentiment to spot at-risk customers.
  • Find the product features that cause the most negative reactions and “how to” tickets.
  • Show agents each customer’s churn risk, priority, and renewal date.

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Knowledge base from solved cases

  • Generate knowledge articles from solved cases.
  • Find outdated or missing content with KB gap analysis.

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Product and engineering context

Link tickets to bugs, logs, and alerts from Jira, PagerDuty, Datadog, Slack, and other DevOps tools. Agents can:
  • See the real source of an issue inside your ticketing system.
  • Avoid duplicate escalations, because similar tickets are grouped into one.