Agent Copilot

Install the IrisAgent Copilot app in your ticketing system

The Copilot sidebar shows AI-suggested resolutions (with Refine and Send to Draft on Zendesk), case summaries, sentiment, similar cases, linked Jira issues, and more, right in the ticket view. For a feature tour, see Agent Assist / Copilot App.

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Install the Copilot app

Zendesk

Install from the Zendesk Marketplace. See the Zendesk setup guide.

Salesforce

Install the managed package. This link is for production and developer orgs. Sandbox orgs use the test.salesforce.com link in the Salesforce setup guide.

Intercom

Install from the Intercom App Store. See the Intercom setup guide.

Freshworks (Freshdesk)

Install from the Freshworks Marketplace. See the Freshworks setup guide.

Jira Service Desk / Jira Software

Install from the Atlassian Marketplace. See the Jira setup guide.

Using another ticketing system? Contact us. We support more platforms and custom deployments.