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IrisAgent answers customer questions in your Intercom Messenger. You connect Intercom in a few clicks; no private app or webhook setup is needed. You need: IrisAgent admin access, Intercom connected as your ticketing system in IrisAgent, and an Intercom admin account.

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1. Connect Intercom

  1. In IrisAgent, go to Deploy → Chat channels and click the Intercom Chat card.
  2. Click Connect Intercom Chatbot, then sign in to Intercom and authorize IrisAgent.
The card shows Connected when it’s done.

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2. Choose the teammate IrisAgent replies as

IrisAgent posts its answers as an Intercom teammate. Pick one (for example, a teammate named “IrisAgent”) and copy their user ID:
  1. In Intercom, go to Settings → Teammates and click the teammate’s name.
  2. Copy the ID at the end of the URL: https://app.intercom.com/a/apps/intercom_id/admins/user_id.

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3. Turn on chat automation

  1. On the Intercom Chat card, click the settings (gear) icon to open Intercom Chat Configuration.
  2. Turn on Enable Chat Automation.
  3. Enter the Chatbot User ID from step 2.
  4. Optional:
    • Hand-off Trigger: stop answering when the conversation is assigned to an agent, or when an agent sends a message.
    • Escalation Routing: when a customer asks for a person, assign the conversation to a teammate, team or tag (Teammate ID, Team ID, Tag ID).
    • Filters: answer only the conversations that match your filter.
  5. Click Save.
IrisAgent Intercom configuration page

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Test it

Open your Intercom Messenger, ask a common question, and check that IrisAgent answers from your knowledge base.
The Intercom Chat card appears only when Intercom is connected as your ticketing system. See Intercom.