Prerequisites
- Admin access to Zendesk Help Center (Suite Growth or above, or Guide Professional or above)
- Access to the IrisAgent dashboard
Install
- In Zendesk, click the Zendesk Products icon in the top bar and select Knowledge.
- In Knowledge admin, click Customize design to open Themes.
- Either click Customize on your Live theme, or copy it first (Add theme, or the three dots > Copy on the Live theme) and edit the copy.
- Click Edit code.
- Under Templates, open
footer.hbs. - Paste the snippet from the IrisAgent Configure page just before the closing
</footer>tag. You also manage chatbot settings on that page. - Click Save. Optionally click Preview to check the layout.
- If you edited a copy, go back to Themes and click Set as live theme.
If the Zendesk messaging widget hides the chatbot
The Zendesk Messaging Web Widget can cover the chatbot. To turn off its auto-embed:- In Zendesk Admin Center, go to Channels > Messaging and Social > Messaging.
- If you have a Web Widget channel, edit it. (If not, you’re done.)
- In Installation, clear Automatically embed Web Widget in your help center.
- Click Save.